Consumer loyalty is an essential indicator of success for banks and credit unions, as consumers who are loyal are likely to remain customers for longer, cost less to service since they have fewer complaints, purchase more products, and generate referrals. There are many ways to measure consumer loyalty, but one of the most common is the Net...

In a previous blog, we discussed the importance of speaking to customer needs, to boost customer loyalty and Net Promoter Score in banks and credit unions. In this blog, we’re going to focus on one specific strategy to increase consumer loyalty: incorporating technology.

As the world becomes more digital, the demand for technology-based...

In our employee of the month blog series we highlight a different Info-Pro employee every month so you can get to know us better! Up this month? Debbie Steger

In our employee of the month blog series we highlight a different Info-Pro employee every month so you can get to know us better! Up this month? Bob Dusek

When it comes to outsourcing real estate tax monitoring—or any lender service, for that matter—it is important to keep in mind that not all vendors are the same. Different vendors offer different services, some of which are better than others. For this reason, it is imperative that you do your research and make sure you are working with a...

Last week we talked about the real estate tax monitoring services that Info-Pro offers and why you should choose us when outsourcing this service. As a quick refresher, Info-Pro offers unparalleled customer service, on-demand reporting, transparency, automatic rechecks of delinquencies, and places a great deal of importance on accuracy and...

In our employee of the month blog series we highlight a different Info-Pro employee every month so you can get to know us better! Up this month? Angie Swain

Choosing the best vendor for lender services can be tricky. When you’re working with the right tax servicer, you’re able to focus on key operational responsibilities, such as risk mitigation and information management, while your vendor handles real estate tax tracking, escrow processing, flood determination services, and property insurance...

In our employee of the month blog series we highlight a different Info-Pro employee every month so you can get to know us better! Up this month? Mike McAuly

In our employee of the month blog series we highlight a different Info-Pro employee every month so you can get to know us better! Up this month? Bob Shifflett