In this blog series, we’ll be highlighting a different Info-Pro employee every month, so you can get to know us better!
Heather Johnson, Search Operations Manager
What do you do in your role at Info-Pro?
I am the Search Operations Manager here at Info-Pro. I oversee day-to-day production and help to identify internal efficiencies and improvements that will directly affect Info-Pro customers in a positive way. I also work closely with the Client Services, Escrow Processing, and Account Management teams to help manage and support the production needs of the customer. Much of my day is spent collaborating with other Info-Pro employees to develop our services and processes to continue to progress Info-Pro as one of the best tax servicers in the industry.
How long have you worked at Info-Pro?
I have worked at Info-Pro for just about 4 years—my Info-Pro anniversary is coming up on April 29th! I first started in the Client Services Department working directly with our current customers and transitioned into the operations side of the business as an Agency Relations Specialist, where I worked with both potential new customers and tax agencies, before moving into the Operations Manager role.
What other jobs have you had prior to working at Info-Pro?
Prior to Info-Pro, I worked as a District Manager at Aldi grocery in Milwaukee, Wisconsin.
What’s your favorite thing about your job or working at Info-Pro generally?
The best thing about Info-Pro is definitely the people. The culture here at Info-Pro thrives on collaboration, brainstorming, and teamwork and it is absolutely my favorite part of my career here at Info-Pro. There are constantly new ideas, perspectives and developments from employees of every department, and working as a team to help make those ideas come to life is a lot of fun and the best kind of challenge.
Tell us about your family
My husband, Blake, and I have been married 1 ½ years, but dating for 11 years already this May. He is my best friend and partner in raising our fur baby, Piper, who is a 1 ½ year old sassy golden retriever (and the best snuggler in the world!). I grew up in a big family with my mom, dad, and 4 sisters—Alicia, Brittany, Kelly and Sarah. I am the second youngest of the 5 girls. Our family grows by 1 at least once a year between new husbands, babies or dogs – it’s the best kind of chaos!
What do you like to do in your free time?
My absolute favorite thing to do in my free time is anything outdoors! When the weather is nice, Blake, Piper and I love to drive to the various state and county parks in Wisconsin to hike and sightsee the beauty of our state. Our favorite is Pike Lake in Hartford, Wisconsin- a variety of trail difficulty and scenery. I also love to bike on the 25-mile Eisenbahn Trail that runs from West Bend all the way to Eden, Wisconsin. With our families, we love to go camping, grill out and play the latest and greatest yard games! When the weather is not-so-nice, I love to refinish furniture, read books, do puzzles, cook and organize my home. I’m a pretty basic lady.
Where did you grow up?
I grew up in a small town about 20 miles north of Milwaukee—Slinger, Wisconsin. It’s a town where everybody knows everybody, and everyone loves everyone. The community is full of love, support, and fun and will always be “home” to me.
What’s your favorite thing about living in Wisconsin?
My favorite thing about living in Wisconsin is the four seasons of weather. With each seasonal change, there comes new hobbies and activities and definitely a new appreciation for the other seasons. My favorite season is fall—nothing beats a sweatshirt, pizza pudgie pie, and camping game around the campfire!
Share an interesting or fun fact about yourself.
My passion for life and appreciation of physical activity stems from the fact that my life turned out very differently than it could have. When I was in utero, I showed early signs of Spina Bifida. I am so very lucky that the development stopped when I was born so I am always reminding myself not to take a single day of life for granted—and to appreciate the walk from the farthest spot in the parking lot!