In this blog series, we’ll be highlighting a different Info-Pro employee every month, so you can get to know us better!
Patti Thompson, Client Services Support Specialist
What do you do in your role at Info-Pro?
As a Client Services Support Specialist, my role is to set up new lenders on Info-Exchange and make sure they are equipped with the necessary tools to receive all the information that we were contracted for. I create their entity on Info-Exchange, set up their existing portfolio and will do two trainings on how to navigate Info-Exchange. I also take incoming phone calls and emails to support our Lenders going forward. In addition to tax servicing, we have a flood site. I will create an entity for the Lender on our flood site and do training on how to navigate the site. Going forward, I will handle any disputes or questions on a flood certificate by being the liaison between the Lender and researcher. Ongoing project work and training also falls into the Client Services realm, as well as billing and communication regarding portfolios.
How long have you worked at Info-Pro?
I have worked for Info-Pro for 19 years. I started with Andrew Law Offices doing Probate for about 15 months and then transitioned into another part of the business—Legal Forms and Tax Reporting. As time went along, the business split again and I continued with the Tax Reporting side. Tax Reporting was growing fast and the President of the company believe strongly in staying up with technology. I couldn’t wait to see where this would take me. When I started at Info-Pro, we didn’t even have a website—look at us now! Since I started we have added escrow reporting, flood certificates and insurance monitoring just to name a few. Our site is one of the best in the industry and I can’t wait to see the changes we are working on now be implemented. Info-Pro is continuously changing and updating which means my job is always growing and evolving. Keeps it interesting and exciting and I’m always learning something new.
What other jobs have you had prior to working at Info-Pro?
Previously I worked for JCPenney for 21 years (not that I’m dating myself). I was an audit/cash room clerk along with a little HR work. I also answered the phones and helped customers.
What’s your favorite thing about your job or working at Info-Pro generally?
Well, I can’t pinpoint just one thing, but working daily with lenders is high on my list. I love talking with them and helping them. They are always so appreciative and it leaves you with a great feeling for the day. I also like the people I work with. Everybody is willing to help each other.
Tell us about your family
I have been married to my husband, Neil, for 34 years. We have two wonderful children Jonathon (31) and Jennifer (29). We have been empty nesters for about 10 years and it makes you wonder where the time has gone. While we have had several different animals, we are down to one very lovable 12 year old cat named Billie (Billie Bobbie Jo) with no tail. Because he grew up with our dog, he thinks he is one. Greets me at the door every day when I come home and follows me everywhere.
What do you like to do in your free time?
I love spending time with my brother. He is disabled, so 3 nights a week I visit him and take care of anything he needs. I also love to ride my bicycle, travel, work in our yard, and eat out.
Where did you grow up?
I grew up on a farm in Fond du Lac County. I was number 7 out of 8 children (triplets in there) so I really didn’t have to do too much of the hard work. Just enjoyed the lifestyle, animals and driving heavy equipment.
What’s your favorite thing about living in Wisconsin?
The Green Bay Packers of course! Growing up that meant a pizza party and most of the family all together—a tradition I have carried on with my immediate family.
Share an interesting or fun fact about yourself.
I worked part time in a bullet factory to raise extra money for our wedding. I didn’t like running the tumbler because there was always the chance of one going off. I never liked guns and this certainly was not the place for me. One season of that was enough.