In this new blog series, we’ll be highlighting a different Info-Pro employee every month, so you can get to know us better!
Todd Ceman, Director of Account Management
What do you do in your role at Info-Pro?
I’m the Director of Account Management. The overall objective as account manager is to determine the well-being of the Info-Pro customer base. The highest priority is to make sure Info-Pro’s customers are being provided its contracted services at the highest levels of efficiency and accuracy as possible. If there are any short falls, account management is tasked with uncovering current or potential challenges, bringing them to the attention of the appropriate team member and working to develop a solution to provide the best customer experience possible.
How long have you worked at Info-Pro?
I’ve worked at Info-Pro for 4 years.
What other jobs have you had prior to working at Info-Pro?
I have worked in the banking industry for 17 years, primarily as a mortgage loan officer or residential lending specialist prior to coming to Info-Pro Lender Services. While being a partner in a mortgage company and also working within two other banking institutions, I was able to work with many credits in which tax and/or flood challenges presented problems. Having an understanding of what these mean to each and every client I work with allows me to have a better understanding of the absolute need for Info-Pro’s services.
What’s your favorite thing about your job or working at Info-Pro generally?
My favorite thing about working at Info-Pro is the interaction I have with both my clients and the other Info-Pro team members. By providing either current or prospective customers with an unrivaled customer experience, Info-Pro’s services can make their everyday work life more enjoyable. That is hugely beneficial to me. I also enjoy the camaraderie I have with my peers in the office. Each Info-Pro employee has a passion for what they do. It shows in the everyday work environment and the quality of services Info-Pro’s brings our partnering institutions.
Tell us about your family.
I have been married to my wife, Jamie, for almost 15 years. She and I have two amazing daughters: 13 year old Kennedy and 9 year old Zoey. We also have a 8 month old German Shepherd who is working on being amazing as well, but needs to grow out of his naughty stage!
What do you like to do in your free time?
In my spare time, I love to play all kinds of sports, but am more limited to golf now that I am getting older. I do enjoy playing, teaching and coaching all the sports my girls are into, including. Soccer, Basketball, Softball and Volleyball, as well enjoy watching their games.
Where did you grow up?
I grew up in Hartford, WI, about 30 minutes Northwest of Milwaukee.
What’s your favorite thing about living in Wisconsin?
My favorite thing about Wisconsin is the seasonal changes. Although, cold weather is never anyone’s favorite, it can open the door for many other activities and beautiful scenery. To have 4 true seasons is pretty amazing!
Share an interesting or fun fact about yourself.
Fun Fact: I am part owner in 2 Irish Pubs here in Wisconsin. I have a passion for both good food and craft beer. My business partner and our two families feel we have accomplished the pretty well and enjoy working with the staff to make it happen!