November Featured Info-Pro Employee: Chris Dolan

In this new blog series, we’ll be highlighting a different Info-Pro employee every month, so you can get to know us better!

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Chris Dolan, Escrow Processing Specialist

What do you do in your role at Info-Pro?

With my role in Escrow Processing, I assist financial institutions make their property tax payments to the taxing authority. This can include a multitude of different tasks such as: Requesting amounts, sending PIN requests to claim parcels, manipulate files from the county, code and decode raw data in order to update and balance amounts, assist lenders with questions on their portfolio, and ultimately send in whatever file or listing needed by the county/muni to pay their taxes.

How long have you worked at Info-Pro?

In December, I will have worked at Info-Pro for 4 years.

What other jobs have you had prior to working at Info-Pro?

Prior to working at Info-Pro I worked at Marine Credit Union and US Bank. 

At Marine Credit Union I had multiple roles in the company over my seven years. I started as a Receptionist and performed a lot of Data Entry. That later morphed into becoming a Teller, Member Service Rep (account specialist, opening accounts, etc.) and later a Consumer Loan Officer. As a Loan Officer I typically assisted with underwriting loans, particularly for Credit Cards and smaller Lines of Credit. I did branch out to assist with Home Equity Loans and other second mortgage products.

With US Bank I was a customer service representative that assisted bankers with questions and maintenance on their Home Equity Loans and Lines of Credit. This was pretty wide-spread covering anything from ACH payments to Escrow Accounts, and Flood Verification. Eventually I broadened that knowledge to also assist customers with their Leased Vehicles including payments, buyout and trade-in, and state/local taxes.

What’s your favorite thing about your job or working at Info-Pro generally?

My favorite thing about my job are the relationships I have with co-workers and customers.

Tell us about your family.

My wife, Tiffany, and I have been married almost 2 years. We have two dogs Ada (Shiba Inu) and Kinley (Shih Tzu).

What do you like to do in your free time?

Anything art related (paint, sculpt, draw, etc.), play soccer, play guitar, or read.

Where did you grow up?

I grew up in Fond du Lac, WI.

What’s your favorite thing about living in Wisconsin? 

Hanging out by the lake on a hot day.

Share an interesting or fun fact about yourself.

I’m the President and Treasurer of a local art group in town (Fond du Lac Visual Artists).