Is Your Flood Determination Customer Service Up to Par?

November 8, 2016

Lender Services Outsourcing

Is Your Flood Determination Customer Service Up to Par?

As we discussed last week, there are numerous important factors that contribute to how good—or bad—a flood determination vendor is. One of the top considerations is customer service. As with any business or industry, customer service can vary from vendor to vendor, which is why it is of the utmost importance that you do your homework and make sure you are outsourcing flood determination to a vendor that has your best interests in mind.

The quality and level of customer service offered can make a huge difference in how effective your flood determination service is, whether your borrowers have residential, commercial, or agricultural properties. We’ll explore this essential factor more in this blog.

Work with a Vendor Who is Local

The majority of flood determination vendors are located overseas, which can lead to numerous problems for both lenders and borrowers. One of the biggest obstacles that presents itself when working with foreign vendors is communication. Not only is there often a language barrier, but the difference in timezones also causes issues.

By working with a vendor who is located right here in the United States, you won’t have to worry about getting important questions answered in a timely manner. Flood zones change in the blink of an eye, which can lead to penalties for the borrower if they are not notified of the changes right away. When you work with a local vendor who prioritizes customer service, you won’t have to worry about your borrowers incurring penalties, as the vendor will notify you right away and will be available for additional questions without a timezone barrier.

Why Work with a Vendor Who Prioritized Customer Service?

In today’s society, customer service has become more important than ever. Technology has transformed the way in which we communicate with one another, shop, and even manage our finances. This is why it is so important to work with a flood determination vendor that has real people on hand to answer your calls, emails, and any questions you may have about flood zones and certificates.

Because there are penalties and strict regulations in place when it comes to flood zones, it is important to work with a flood determination vendor that will prioritize customer service and help lenders keep their borrowers up-to-date and penalty-free. Furthermore, flood determination has become automated for many, which means that customer service is lacking. However, there are vendors out there who employ real people and have a quick response system in place.

Great customer service matters for flood determination, so is your vendor up to par? Find out by downloading this guide, which examines essential factors of a great flood determination vendor.

Download the guide