Info-Pro Blog

Consumer loyalty is an essential indicator of success for banks and credit unions, as consumers who are loyal are likely to remain customers for longer, cost less to service since they have fewer...

In a previous blog, we discussed the importance of speaking to customer needs, to boost customer loyalty and Net Promoter Score in banks and credit unions. In this blog, we’re going to focus on one...

Choosing the best vendor for lender services can be tricky. When you’re working with the right tax servicer, you’re able to focus on key operational responsibilities, such as risk mitigation and...

For real estate investment trusts (REITs), maintaining first lien position on investment properties is especially critical, but it can be challenging to stay on top of all properties owned by a REIT....

In this article, we will discuss some of the top benefits of outsourcing real estate investment trust (REIT) services. Additionally, we will look at a few of the challenges associated with REITs and...

To outsource or not to outsource? Many banks and credit unions wonder the smartest approach: keep everything in house or outsource certain tasks to knowledgeable vendors to save time and add...

It happens often in today’s incredibly busy world and can seem innocuous: a business and service provider missing the deadline to renew their contract. It will happen eventually and what’s the harm...

Third-party vendors, such as real estate tax servicers, are critical to the operations and success of any bank or credit union (though some institutions will have more vendor relationships than...

In 2016 we wrote about common challenges that financial institutions face during a merger or acquisition. It has remained one of our most popular blogs, so we’re revisiting the topic, including M&A...

Over the last several weeks we have been discussing not only how outsourcing real estate tax services can benefit your institution and your borrower, but how it can work to streamline your internal...