Improve Customer Service by Outsourcing Essential Lender Services

When it comes to retaining customers and bringing in new business, it is important that customer service is a top priority. This is especially true for banks and credit unions. For lenders, it is imperative that an emphasis is placed on ensuring the borrower has everything he or she needs to pay their taxes on time, as well as their mortgage....

By Brian Carmody August 09, 2016 0 Comments
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How Info-Pro Supports Unique Wisconsin Tax Collection Policies

Every state has its own policies and timelines regarding property tax collection, and lenders must understand the intricacies to ensure a smooth tax season. Working with a tax servicer who is well-versed in local policies and procedures can immensely help banks and credit unions who are already overwhelmed at tax time.

Wisconsin is one state...

How can Financial Institutions and Bank Lenders Attract Millennials?

Over the last couple of weeks we have been focusing on millennials and their impact on today’s banking industry. We have gone over the financial habits of millennials as well as the relationship between this generation and mobile banking. It has been brought up on numerous occasions that banks and credit unions need to understand and adapt to...

By Brian Carmody April 19, 2016 0 Comments
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Millennials and Mobile Banking Apps

Last week we discussed who millennials are, what some of their financial habits are, and why financial institutions need to adjust in order to attract this generation. We also briefly looked at the role of technology in the banking industry, which leads us to today’s topic: mobile banking. Perhaps the best example of how millennials are...

By Brian Carmody April 12, 2016 0 Comments
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A Look at the Financial Practices of Millennials

Due in large part to technology, we have seen a shift in the way many different industries conduct business and reach their customer base over the last several years. One such industry that has felt the impact of advancements in technology is the banking sector. In fact, the prevalence of smartphones and digital platforms has made the act of...

By Brian Carmody April 05, 2016 0 Comments
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Revenue And Client Satisfaction Are More Connected Than You May Realize

Last week we discussed how tactics for improving revenue streams have changed in recent years for financial institutions. Before we dive into today’s subject, let’s briefly go over the key points from that blog:

  • The changing economy has forced financial institutions to look for different ways to boost returns, such as:
    • Customer-based services
By Brian Carmody January 12, 2016 1 Comment
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The Changing Climate of Revenue Streams for Financial Institutions

It is no secret that, in recent years, the face of banking has changed in a big way. This is true from both a customer and lender perspective. One of the main ways we have seen this from the lender perspective involves revenue streams. In the past, financial institutions generated a large portion of income by way of overdraft fees and other...

By Brian Carmody January 06, 2016 0 Comments
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Using Technology to Boost Consumer Loyalty for Banks and Credit Unions

Our last blog discussed the importance of speaking to customer needs, to boost customer loyalty and Net Promoter Score in banks and credit unions. In this blog, we’re going to focus on one specific strategy to increase consumer loyalty: incorporating technology. As the world becomes more digital, the demand for technology-based services...

By Brian Carmody November 17, 2015 0 Comments
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How Banks & Credit Unions Can Boost Their Net Promoter Score

In our last blog, we discussed what the Net Promoter Score (NPS) is, and how it relates to banks and credit unions. Now that we understand the connection between NPS and consumer loyalty, and how NPS is strongly tied to sales and profitability, you may be wondering how your institution can improve its NPS. This blog will discuss strategies to...

By Brian Carmody November 10, 2015 0 Comments
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How Net Promoter Score Measures Consumer Loyalty for Banks and Credit Unions

Consumer loyalty is an essential indicator of success for banks and credit unions, as consumers who are loyal are likely to remain customers for longer, cost less to service since they have fewer complaints, purchase more products, and generate referrals. There are many ways to measure consumer loyalty, but one of the most common is the Net...

By Brian Carmody November 03, 2015 0 Comments
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