In a previous blog, we discussed the importance of speaking to customer needs, to boost customer loyalty and Net Promoter Score in banks and credit unions. In this blog, we’re going to focus on one specific strategy to increase consumer loyalty: incorporating technology.

As the world becomes more digital, the demand for technology-based...

Last week we talked about the real estate tax monitoring services that Info-Pro offers and why you should choose us when outsourcing this service. As a quick refresher, Info-Pro offers unparalleled customer service, on-demand reporting, transparency, automatic rechecks of delinquencies, and places a great deal of importance on accuracy and...

Choosing the best vendor for lender services can be tricky. When you’re working with the right tax servicer, you’re able to focus on key operational responsibilities, such as risk mitigation and information management, while your vendor handles real estate tax tracking, escrow processing, flood determination services, and property insurance...

It happens often in today’s incredibly busy world and can seem innocuous: a business and service provider missing the deadline to renew their contract. It will happen eventually and what’s the harm in a short delay if needed?

Third-party vendors, such as real estate tax servicers, are critical to the operations and success of any bank or credit union (though some institutions will have more vendor relationships than others). Managing those vendor relationships closely is critical in today’s environment, as there are many risks associated with outsourcing key...

In 2016 we wrote about common challenges that financial institutions face during a merger or acquisition. It has remained one of our most popular blogs, so we’re revisiting the topic, including M&A trends we’ve seen in the past couple of years.

Over the last several weeks we have been discussing not only how outsourcing real estate tax services can benefit your institution and your borrower, but how it can work to streamline your internal processes. As we learned last week, this is especially true if you plan ahead and don’t jump into a partnership with a vendor on a whim. There are...

Last week we started to discuss why outsourcing real estate tax services is a good idea and how the right vendor can help with the Due Diligence process. With that in mind, today we would like to look at how working with a real estate tax services vendor can help you avoid delinquencies. Delinquencies are a major problem for many institutions...

When it comes to ensuring your institution is doing everything it can to succeed and draw in new customers, it is imperative you give your internal operations a good, hard look. While many banks and credit unions take the “we can do it all” approach, this isn’t always great for business. In some cases, outsourcing services like real estate tax...

If you’ve been with your real estate tax monitoring vendor for years, contract renewals may seem almost like a formality. However, your institution can greatly benefit from evaluating your current experience and exploring other options—before you sign the renewal. This blog will explore the importance of due diligence at contract renewal, in...