Boost Consumer Loyalty for Banks and Credit Unions Through the Implementation of Technology

In a previous blog, we discussed the importance of speaking to customer needs, to boost customer loyalty and Net Promoter Score in banks and credit unions. In this blog, we’re going to focus on one specific strategy to increase consumer loyalty: incorporating technology.

As the world becomes more digital, the demand for technology-based...

By Brian Carmody October 07, 2019 0 Comments
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What Sets Info-Pro Apart From Other Tax Servicers

Choosing the best vendor for lender services can be tricky. When you’re working with the right tax servicer, you’re able to focus on key operational responsibilities, such as risk mitigation and information management, while your vendor handles real estate tax tracking, escrow processing, flood determination services, and property insurance...

Are Outdated Vendor Contracts Costing Your Institution?

It happens often in today’s incredibly busy world and can seem innocuous: a business and service provider missing the deadline to renew their contract. It will happen eventually and what’s the harm in a short delay if needed?

By Brian Carmody January 21, 2019 0 Comments
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Best Practices for Vendor Management In Banks and Credit Unions

Third-party vendors, such as real estate tax servicers, are critical to the operations and success of any bank or credit union (though some institutions will have more vendor relationships than others). Managing those vendor relationships closely is critical in today’s environment, as there are many risks associated with outsourcing key...

By Brian Carmody January 14, 2019 0 Comments
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4 Clues Your Escrow is Costing You Time and Money

Whether managing escrow processing in-house or outsourcing, there are many potential inefficiencies that cost lenders time and money. When you’re handling operations day-to-day, it can be difficult to identify challenges. Individual frustrations or inefficiencies may seem minor or “just the way things are” to your staff, but may add up to...

By Brian Carmody March 27, 2018 0 Comments
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Real Estate Tax Services: What Info-Pro Does Differently

Our last two blogs have focused on the consequences of not properly monitoring real estate tax delinquencies, and common mistakes lenders make when managing tax tracking internally. As a quick review, when tax delinquencies aren’t accurately monitored, they can result in significant fees, risk of lost properties, and unhappy borrowers.

By Brian Carmody November 14, 2017 0 Comments
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How Some Lenders Handle Tax Delinquency Tracking—And What They’re Doing Wrong

In our last blog, we examined potential consequences of when a lender isn’t on top of their property tax delinquency tracking. Those repercussions included massive interest and fees, risk of lost properties and unhappy borrowers.

By Brian Carmody November 07, 2017 0 Comments
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How Info-Pro Builds Critical Relationships to Deliver Unmatched Lender Services

In a world driven by finances, many companies operate with an attitude of doing the least possible work or taking the easiest route, to boost efficiency and benefit the bottom line. When a third-party software provider takes this approach, it can mean headaches for the institution who outsources to that provider. 

Lender services tailored to you—or cookie cutter solution?

Your financial institution isn’t the same as any others out there, so when you invest in outsourcing lender services, you want a vendor who offers solutions tailored to your unique processes and needs. However, many lender services companies in the market today offer one-size-fits-all solutions that a bank or credit union must adapt to....

Make Sure Your Real Estate Tax Services Vendor Isn’t “One-Size-Fits-All”

When researching a vendor to outsource real estate tax services, there are many essential components to keep in mind. One of the most critical is the level of customization available. Some vendors provide an “out-of-the-box” solution to customers, with little flexibility or tailoring to your institution, which can lead to inaccuracies. 


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