*Updated April 13th, 2020
To Our Valued Customers,
As the situation around the novel coronavirus (COVID-19) continues to evolve, we feel it is important to let you know that Info-Pro Lender Services is prepared to continue to support your real estate tax tracking needs. Info-Pro has a robust Business Continuity Plan in place to respond swiftly and effectively during a pandemic event. As with all companies, the heart of the organization are the employees, and it is no different at Info-Pro. We have taken actions to protect our employees’ health and minimize risk to the business and our community at large by enacting our work from home policy for all non-essential employees. The continuity plan has been in place for some time and is tested regularly, and if you are interested in receiving a copy please reach out to your Account Manager.
We have also applied additional research towards reaching out to Tax Agencies to identify potential changes related to COVID-19 closures/delays. While we will not be able to reach all as they are also working through their contingency plans, we are prioritizing those agencies with upcoming due dates in accordance with our Search Calendar. This information can be found on the Home Page of Info-Exchange and will be updated on a daily basis. Another great resource for updates on specific counties and their responses to COVID-19 can be found on the National Association of Counties website.
We will continue to provide updates as details change as this is a very fluid situation. If you should have any questions, or concerns with your own Business Continuity Plan as it pertains to real estate tax service, please do not hesitate to reach out to your Account Manager. I have included their contact information, along with our Client Services information for your assistance. As your real estate tax partner, please know that we are committed and well prepared to support you through this challenging time, and our Senior Leadership Team is meeting daily to assess the situation. We are here to help and are prepared to continue to provide unrivaled service to all of our customers and business partners.
President and CEO