Digital-First Service: Reinvent How You Support Consumers in a Digital World
Today’s customers live in a digital world, and they bank there too. That doesn’t mean, though, that they don’t need some help from time to time.
Maybe it’s a chat on the website. Perhaps it’s instructions on navigating what to do on their own. It may even be video or CoBrowsing. The key to keeping customers and members happy and banking with you is to give them a digital banking customer experience that rivals the “real world.”
Glia has partnered with more than 150 financial institutions, insurance companies and fintech providers across the globe to improve top and bottom-line results through enhancing the digital customer service experience.
During this session, we’ll discuss how financial institutions can enhance their servicing strategy to meet their customers and members at their point of need.
Key takeaways will include:
- Current financial industry trends
- Understanding the customer and member service evolution
- How to create a true digital-first experience
Tuesday, July 13 from 1:00–2:00 pm CDT
Jenn Markus, Director, Technology Partners, Glia
As the Director of Technology Partners at Glia, Jenn Markus works with various strategic partner organizations to reinvent how financial institutions serve their consumers in a digital banking world. Jenn is passionate about helping banks and credit unions maintain their unique advantage in today’s increasingly competitive industry by providing the same level of customer service to users in a virtual environment as they do in person.
Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 150 financial institutions, insurance companies and fintech providers across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation - most recently recognized by Gartner as a Cool Vendor for 2020. Visit glia.com to learn more.