What's In the ebook?
Many executives at retail banks and credit unions have embraced the Net Promoter Score (NPS) as the best methodology for measuring customer loyalty. These executives have first-hand experience on how improving your NPS can result in increased profitability.
How Banks and Credit Unions Can Use Technology to Improve Customer Loyalty discusses:
- Learn which Net Promoter Scores (NPS) are the most important.
- Understand how to improve NPS customer loyalty at your institution.
- Discover how changes in customer experience impact NPS scores.